Payment & Pricing Help
Everything you need to know about DarkHeart's pricing, payment options, and troubleshooting payment issues.
Is DarkHeart Free?
Yes! DarkHeart is free to download and use. New accounts receive 35 free roses to get started. You can use the app without paying, but premium features require a subscription or in-app purchases.
❌Free Features
- Create and manage your profile
- Browse profiles (limited)
- Receive 5 roses every 24 hours
- New accounts get 35 free roses
📁Premium Features
- Full profile access (see all profiles)
- Additional roses and boosts
- Privacy features (hide profile, location)
What Requires Payment?
- Subscriptions: Weekly, monthly, or yearly plans for premium features
- Rose Packs: Purchase additional roses to send to other users
- Boosts: Increase your profile visibility for a limited time
Payment Troubleshooting
How to Restore Purchases
- Open the DarkHeart app
- Go to Settings > Account
- Tap 'Restore Purchases' and sign in with your Apple ID
Payment Not Recognized?
If your payment isn't being recognized, try restoring purchases first. If that doesn't work, make sure you're signed in with the same Apple ID used for the purchase. Contact support if the issue persists.
Subscription & Billing FAQ
How do I manage my subscription?
You can manage your subscription directly through your Apple ID settings. Go to Settings > [Your Name] > Subscriptions on your iPhone, or visit Apple's subscription management page in your browser.
How do I cancel my subscription?
To cancel your subscription, go to Settings > [Your Name] > Subscriptions on your iPhone, find DarkHeart, and tap "Cancel Subscription". You can also cancel through Apple's website.
I was charged after canceling
If you were charged after canceling your subscription, you may be eligible for a refund. Please check if any of these apply to your situation:
- You were charged after canceling
- You were charged multiple times
- The purchase was accidental
If none of these apply, you may not qualify for a refund under Apple's policy.
How do I request a refund?
Refunds for DarkHeart are processed directly by Apple, as we never store payment information. To request a refund, visit Apple's Report a Problem page.
Note: Refund approval is at Apple's discretion and not guaranteed.
What payment methods are accepted?
We accept all payment methods supported by the App Store, including credit cards, debit cards, Apple Pay, and App Store credit. All payments are processed securely through Apple.
When does my subscription renew?
Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period. You can check your next billing date in your Apple ID subscription settings.
I have billing questions not covered here
For billing questions not covered in this section, please use our Contact Support form and select "Billing question" from the dropdown menu.
Need Help?
Still have questions about your data? Contact our Privacy Team or Help Center.
