Onboarding & Account Access Help
Having trouble signing up or accessing your account? Follow these guides to resolve common onboarding and access issues.
Stuck During Signup
- Make sure you have a stable internet connection
- Close the app completely and reopen it
- Try restarting your device
- If the issue persists, delete the app and reinstall it from the App Store
Unable to Complete Onboarding
- Check that all required fields are filled out correctly
- Make sure your photos meet the guidelines (see Photo Guidelines page)
- Verify your age is entered correctly (must be 18+)
- Try closing and reopening the app, then continue from where you left off
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Important
If you're unable to complete onboarding after multiple attempts, contact support. We can help troubleshoot the issue or manually complete your account setup.
Can't Access Account After Payment
- Make sure you're signed in with the same Apple ID used for the purchase
- Try restoring purchases: Go to Settings > Account > Restore Purchases
- Force close the app and reopen it to refresh your account status
If you made a payment but can't access premium features, the purchase may still be processing. Wait a few minutes and try again. If the issue persists after 30 minutes, contact support with your purchase receipt.
Step-by-Step Onboarding Guide
- Download and open the DarkHeart app
- Enter your birthday (must be 18 or older)
- Create your profile: Add photos, write a bio, and set your preferences
- Verify your email address if prompted
- Complete your profile setup and start browsing
Need Help?
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