App Troubleshooting

Having issues with the app? Follow these troubleshooting steps to resolve common problems.

App Glitching or Crashing

Force close the app and reopen it
Restart your device
Check for app updates in the App Store
Clear the app cache by deleting and reinstalling the app
Make sure you have a stable internet connection

Overlay Screens Blocking Input

Try tapping outside the overlay or modal
Force close the app and reopen it
If the issue persists, restart your device

General App Instability

Make sure your device has enough storage space
Update to the latest version of iOS
Close other apps running in the background
If problems continue, delete and reinstall the app

Recently Fixed Issues

Account Deletion via Google Auth

This issue has been resolved in version 2.3.0. Please update your app to the latest version to fix the Google authentication and account deletion problems.

Onboarding Process on Smaller Devices

This issue has been resolved in version 2.4.0. The onboarding process now works properly on smaller devices, including iPhone SE, with improved UI element positioning and screen size handling.

Account Suspension Messages

This issue has been resolved in version 3.0.1. The account suspension message bug has been fixed and users should no longer see incorrect suspension notifications.

Common Issues FAQ

The app is not loading properly

Try closing the app completely and reopening it. If the issue persists, check your internet connection and try restarting your device. You can also try updating to a newer version of the app.

I can't upload photos

Make sure you have granted photo permissions to DarkHeart in your device settings. Check that your photos are in a supported format (JPEG, PNG) and under 10MB each. If the issue continues, try restarting the app.

Messages are not sending

Check your internet connection first. If you're connected, try closing and reopening the chat. If the problem persists, restart the app or check if the other user has blocked you.

Location services aren't working

Go to your device Settings > Privacy & Security > Location Services and make sure DarkHeart has permission to access your location. You can choose "While Using" for the best experience.

App Information

Platform: iOS

Current Version: 3.0.1

Download the most current version of DarkHeart

Download from App Store

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