Age Verification & Requirements Help
Everything you need to know about age verification, age requirements, and how to fix age-related issues.
Age Requirements
DarkHeart requires users to be 18 years or older to use the app. This is a strict requirement for all users, regardless of what the App Store rating shows.
Why does the App Store show '17+' but the app requires 18+?
The App Store rating system uses broad categories. While the App Store may show '17+' for dating apps, DarkHeart enforces a strict 18+ age requirement to comply with legal standards and ensure a safe, adult-only community. This is a policy decision to maintain the highest safety standards.
How to Fix Wrong Birthday Entry
- Go to your Profile and tap Settings
- Select Account > Edit Profile
- Update your birthday to the correct date
Important
If you're unable to change your birthday in the app, or if you entered the wrong date during signup, you'll need to contact support for manual correction. We cannot change age information automatically for security reasons.
Leap Year Birthday (February 29)
If your birthday is February 29th, you may encounter issues during age verification. Here's how to handle it:
- Enter February 28th as your birthday if the system doesn't accept February 29th
- Contact support to have your actual birthday (February 29th) manually verified and recorded
Age Verification Process
When you create an account, you'll be asked to enter your birthday. This information is used to verify that you meet the 18+ age requirement. Your age is verified during the signup process, and you must be at least 18 years old to complete registration.
Contact Support for Manual Correction
If you need help with age verification, have entered the wrong birthday, or need to correct your age information, please contact our support team. We can manually verify and correct age information when needed.
Need Help?
Still have questions about your data? Contact our Privacy Team or Help Center.
